Meet our people
Ei group has around 500 talented people totally committed to ensuring our publicans receive outstanding support, advice, service and products to run a successful pub business. Here you will find information on some of the key roles in our business.
I have always been involved in retailing, sales and marketing throughout my career and have gained two post-graduate diplomas along the way, one in Retail Marketing, the other in Multi-Unit Leadership in 2012. This has given me a more rounded knowledge of the industry and how to take a pub from being good to great!
I have been lucky enough to work for companies such as Allied Lyons, Carlsberg, Punch Taverns and Greene King but relished the opportunity to join ei group who are the largest pub co in the UK. Although I have worked in a variety of positions, managing large and smaller teams, I realised I prefer the daily contact between retailers and myself. So, I now run an area of 45 sites in the Worcester, Evesham and Tewkesbury areas recruiting the right retailers for the right pubs – with the right offer.
Even though I am experienced in the trade, I completed an intensive induction programme which updated my skills and provided me with the right tools to do the job effectively. In fact I have always been passionate about training, as in my experience, more prospective tenants who complete training courses are successful, than those who aren't.
Finally, I take pride in my pubs, my retailers and want them to be succeed – so if you're looking for a pub…
Prior to joining Ei group I worked within a National Restaurant Chain for just over 9 years and was based in the North of England, a short break from the trade I worked for the Insolvency Service as a consultant for two years before joining ei group.
Covering the Stratford and Warwickshire area, I am very fortunate to work with some fantastic and award winning publicans. I think it is fair to say that every day is varied and what makes the role for me will always be working with interesting and entrepreneurial people. I love the industry since joining ei group in 2008 I have seen some significant changes and challenges , but have watched my publicans standards outshine the competition, operations become slicker and them fully buy into the new products, marketing skills and food offers. The speed in which they able to evolve is what keeps them a cut above the rest.
I continue to enjoy my time at ei group with a personal highlight being winning last years ALMR rising Star award.
Divisional Property Manager
I'm responsible from a property perspective for the 350 pubs within my division. It's my job to ensure that, with the Operational Divisional Director, we've got a clear strategy in place for our properties and also a healthy and sustainable plan for future development at our sites.
We constantly review our estate and invest heavily into it. For example, we are currently completing a large investment of external decorations across the country to ensure that our pubs look as good as they can. We have negotiated excellent rates for items such as external furniture and hanging baskets so that publicans can take advantage of them.
One of the main advantages I believe of having an experienced, in-house property team is that we can offer advice and direction to help our publicans. This could be either at an annual review of the property or simply just when it's required. Publicans owning their own free house would have to pay for this service. As an ei group publican this comes as part of their package and is undertaken by someone who has a real interest in seeing the publican succeed at what they do.
Customer Account Manager
I am a Customer Account Manager in the Sales & Service Centre and have worked for ei group since 2004. I am responsible for approximately 120 publican accounts and I call weekly to obtain their drinks requirements.
I offer all of my publicans the latest deals we have and try to ensure I get the best possible value for them, especially within the drinks categories that are most important to their business. When brand owners are in the office and there are additional Point of Sale items available, I ensure I offer my publicans these, to help build their business and give them an opportunity to offer their consumers something extra. I want my pubs to be the best in their area by having the best range for their customers.
One of the benefits of the Customer Account Manager role is that publicans have a regular point of contact for many different things, such as discussing new brands to the market, working out gross profits, recommended retail prices and technical service queries. Publicans are guaranteed to receive a weekly call on the same day every week at a pre-arranged time.
The Sales & Service Centre is a buzzing place to work. We work hard and play hard and some of the rewards on offer are unbelievable.
I have worked for the ei group Recruitment Team for four and half years and thrive on the diversity; there are so many different elements to the role that no two days are the same.
The most rewarding aspect of my job and what I look forward to most every day is the fact that I get to speak to some really great people with such impressive ideas for a pub business that you actually get excited for them! Hearing their aspirations and plans to create a flourishing and successful new venture is inspiring, their passion for the trade and enthusiasm to succeed is remarkable.
I love that I am a part of their journey and get to provide a potential publican with support from the first initial enquiry call, right up until they sign their agreement to start their exciting new future. As well as the applicant, I also assist the Regional Managers with the letting process and ensure a high level of customer service to all parties involved. I feel this is imperative to guarantee excellent communication throughout so everyone feels at ease and informed.
Whether my day consists of writing letting details for the website, organising a recruitment event or assisting someone find their dream pub business, I know that there will always be something that makes that day totally worthwhile.